In this example, you don’t find a value 3 entry in the setup. Here are some examples of Office installation failures and how we can identify the failure point. You should focus on the first entry that you find. There’s frequently more than one value 3 or rolling back package entry. As soon as you find value 3 or Rolling back package in the setup. You should be able to identify the failure immediately at that point. Rolling back package indicates that the Office installation has failed and Office is trying to “roll back” the installation. If it doesn’t have a value 3 entry, look for the first instance of Rolling back package. However, this log isn’t clear enough to diagnose the issue. This log usually has a value 3 entry in it when there is a failure. We recommend that you start with the setup. Therefore, there are many logs to verify. Windows installer returns codes during the installation that indicate if a particular function is successful or not.

When you look through the MSI logs, we will typically want to look for a value 3 entry in the logs. However, this time, you’re ready to capture log files that will be detailed enough to help you diagnose the failure point.Īfter your install attempt, you’ll find that you have somewhere between 1 and 20 logs from the installation in your temp directory. It’s failed previously, expect it to fail again. Now that you have enabled verbose logging and know where you should look for the logs, just retry your installation. If you’re running your installation manually on the computer as a signed-in user by double-clicking setup. You’ll have a verbose log for the installation of the Word component, Excel, and so on. With verbose MSI logging enabled, you’ll get a verbose log file for each component that Office installs.

However, it doesn’t give the detail that’s usually required to diagnose an installation failure. When you troubleshoot Office install failures, make sure that MSI verbose logging is enabled. This article describes techniques on how to determine and fix Microsoft Office installation failures. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

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